I have a problem with an insulting comment on a post which I flagged two times as offensive and not constructive, but the moderators did not delete it.
What is the next level where I can report my complaint?
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1$\begingroup$ If this is the question about handling this one particular flag, you should add (specific-flag) tag. If you want to ask about more general issue stated in the title, then this tag is not suitable. But I would recommend removing the link, since it will distract from the main question. (You can explain that you flagged some comment even without explicitly linking to the particular comment.) $\endgroup$– Martin SleziakCommented Jun 24, 2015 at 11:52
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$\begingroup$ For example, I would upvote the general question. (Since this might be a useful information.) I might downvote the question about particular flag. (I do not agree that it is offensive. Maybe it can be called non-constructive, but it is probably not bad enough for flagging.) The way the question is phrased I am not sure whether you are asking the general question or you want to discuss this specific instance. So I am not sure how to vote. $\endgroup$– Martin SleziakCommented Jun 24, 2015 at 11:54
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$\begingroup$ @MartinSleziak I think the answer is the same to both issues and anyways I would like to know about both solutions. $\endgroup$– emcorCommented Jun 24, 2015 at 11:58
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4$\begingroup$ I think that advice from this post is very reasonable: "It's often best for you to try to work things out at as low a level as possible." (The post is about a more serious isue that just handling flags.) $\endgroup$– Martin SleziakCommented Jun 24, 2015 at 12:46
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2$\begingroup$ Are we talking about the comment that (currently) has 11 upvotes? $\endgroup$– Gerry MyersonCommented Jun 24, 2015 at 13:08
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$\begingroup$ @GerryMyerson Yes. $\endgroup$– emcorCommented Jun 24, 2015 at 13:10
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4$\begingroup$ Well, emcor, that can be interpreted as an indication of the community viewpoint on the comment. We wouldn't want the moderators to act contrary to the standards of the community, would we? $\endgroup$– Gerry MyersonCommented Jun 24, 2015 at 13:14
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10$\begingroup$ IANAL, but I seriously doubt that any court has ever stated that an individual is entitled to anything simply because the individual feels his or her reputation has been harmed. $\endgroup$– Gerry MyersonCommented Jun 24, 2015 at 13:25
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10$\begingroup$ @GerryMyerson You ought to be joking with this "community viewpoint" comment. This is a terrible line of argument and could be used to justify all kinds of abuse and discrimination, here and especially elsewhere. (This is not altered by the fact that I personally consider the specific comment in question as harmless in its intent.) $\endgroup$– quidCommented Jun 24, 2015 at 13:31
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6$\begingroup$ On main, I would have agreed that an analogous comment would be unconstructive and borderline rude. On meta, not so much. This is the place to voice opinion. $\endgroup$– mrfCommented Jun 24, 2015 at 13:40
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3$\begingroup$ I don't understand the downvotes on this meta-post. It is a completely fine question to ask what to do when one disagrees with moderators. $\endgroup$– ThomasCommented Jun 24, 2015 at 14:05
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14$\begingroup$ "Insulting"? The comment in question is supposed to be insulting? How? $\endgroup$– DidCommented Jun 24, 2015 at 14:24
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9$\begingroup$ @emcor Please don't be ridiculous. Even in that biased news report it's explicitly written "Today’s decision doesn’t have any direct legal effect. It simply finds that Estonia’s laws on site liability aren’t incompatible with the ECHR. It doesn’t directly require any change in national or EU law." How you can interpret that decision as you having a human right not to be offended in public is beyond my comprehension. $\endgroup$– Najib IdrissiCommented Jun 24, 2015 at 14:51
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4$\begingroup$ I agree with you, the comment is rude, however he isn't attacking you so it doesn't even count as ad hominem. You shouldn't be hurt by the comment, he is only commenting on the validity of the idea. $\endgroup$– Zach466920Commented Jun 24, 2015 at 15:56
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6$\begingroup$ FYI: The comment under consideration has been deleted. $\endgroup$– Lord_FarinCommented Jun 24, 2015 at 18:26
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2 Answers
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There is a contact us link at the bottom of every page that will allow you to contact SE directly. Moderators do not have access to messages sent this way, although SE staff may reveal certain details if/when they follow up with us.
I have doubts that they will involve themselves too much in the moderation of comments, but I have been wrong before. On the other hand, if enough regular users flag a comment (the threshold appears to be $3 + \lfloor \frac {\mathrm {score}} 3 \rfloor$, with possible reductions due to content) it will be deleted.
answered Jun 24, 2015 at 12:42
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$\begingroup$ Before I accept this as answer, I will try out the link... $\endgroup$– emcorCommented Jun 24, 2015 at 13:21
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I will just echo what Arthur said. I have flagged content before and have had the flags rejected. I have then contacted SE directly and every time I did I had the content removed. From personal experience, I would say that this is a good way to go.
Note, if your complaint is also rejected from the higher-ups, then I simply just wouldn't worry about it. I don't think that there is a need to contact SE everytime the moderators don't come down on your side. Often I think it is better to just let it go.
If you want to try something between flagging and contacting SE directly, then you can try to catch a moderator in chat. Here you might get a nicer response and you might be able to hear their side.
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6$\begingroup$ +1 for the "Often I think it is better to just let it go." $\endgroup$– SurbCommented Jun 24, 2015 at 14:39
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1$\begingroup$ I did let go many flags, but I was really unhappy with this one because they had deleted my comments I sent as defense, but not the comment in question. How can I contact the moderators in chat? $\endgroup$– emcorCommented Jun 24, 2015 at 20:20
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$\begingroup$ @emcor: I am not sure how you can contact the moderators in chat. In the past I have been lucky and caught a moderator who coincidentally happened to be in chat. $\endgroup$– ThomasCommented Jun 24, 2015 at 20:24
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6$\begingroup$ The name of the chat room Math Mods' Office suggests that there is a real possibility of finding a mod in that room. @emcor $\endgroup$– user147263Commented Jun 24, 2015 at 20:31
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$\begingroup$ @1999: Great. I didn't know about this! $\endgroup$– ThomasCommented Jun 24, 2015 at 22:34